Frequently Asked Questions

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What is my order status?
Click here to look up your order.

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How do I get a copy of my invoice?
Please contact Customer Service to obtain a copy of your invoice.

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How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "HTC by Luzern"

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Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:The card has expired. You ...
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Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your ...
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Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as ...
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What payment methods are available?
We accept Visa®, MasterCard®, and PayPal. Our servers encrypt all information submitted to them, s...
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